Corporate consultation

Uncertainty is an unavoidable fact of corporate life today. Economic cycles, competition and the pace of innovation – all contribute to this sense of uncertainty at times, groundlessness. Such uncertainty is challenging to cope with, for most individuals in the workplace. A lack of job security, for instance, may create stress and anxiety leading to poorer work performance and diminished job satisfaction. Consultation is a very broad term and several definitions exist. For the purpose of this strategy Warrington Borough Council interprets consultation as ‘a process of dialogue that leads to a decision’. The notion of consultation being a dialogue implies an ongoing exchange of views and information, rather than a one-off event. Dialogue implies two or more parties listening to and taking account of one another’s views. This definition highlights the importance of consultation being closely related to decisions; there is little value in consulting over policies or services if we have no plans to review.

Singapore Property Realtor Aims of the strategy:

The strategy aims to:

1. Demonstrate the Council’s commitment to consultation

2. Contribute to the continuous improvement of service delivery across the Council by ensuring that consultation is integral to the decision making process

3. Set corporate standards for an integrated and consistent process for managing consultation exercises

4. Make consultation effective and meaningful

5. Improve the co-ordination of consultation between directorates and key partners

6. To aid in making decision-making processes transparent

7. Promote a mutual trust and respect between the Council & residents

Singapore Property Realtor Distinctions between different levels of community / stakeholder involvement:

Many of the terms and principles of consultation also apply to the concepts of

‘Engagement’, ‘Empowerment’ and ‘Information giving’ The guidance contained in this strategy can be applied to these other types of community / stakeholder involvement.

Singapore Property Realtor Information

underpins all other levels of participation, and may be appropriate on its own in some circumstances. Information giving is essentially a “take it or leave it” approach. However there are likely to be problems if all we offer is information and people are expecting more involvement.

Consultation

We may ask for views and perceptions, offer some options, allow comment, take account and then proceed. Consultation is appropriate when we can offer people choices on what we are going to do, but not the opportunity to develop their own ideas or put plans into action.

Empowerment goes beyond the boundaries of consultation to allow ‘participants’ to be directly involved in the decision-making process. Empowerment is about the ability of people - all people - to have a real say in decisions that affect the shape and course of their lives.

Engagement is a process of dialogue and involvement with local communities in the planning and implementation of services in their own community. Engagement includes more active processes in which communities play a greater role in actually formulating plans or influencing local development. At all times we will attempt to use appropriate language and ideas that people will be able to understand and to be clear about why we are informing rather than consulting.

Singapore Property Realtor Methods of consultation: Consultation takes many forms and will utilize a variety of methods including.

● Surveys

● Customer comments and complaints

● Forums & public meetings

● Interactive web-sites

● Committees including co-option

● Question & answer sessions

● Seminars / workshops

● Local press - media

● Informal discussions

● Focus / discussion groups

● Presentations / briefings

Billy Chen

(+65) 8868 9999

Fax: (+65) 64021826

billy@billychen71.com ( email me )

CEA Registration Number : R029372I